Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-1693

Government Authority located in Spartanburg, South Carolina; USA based organization looking for expert vendor for IT service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide IT service to the government authority located in Spartanburg, SC.
- Service Desk Telephone User Support and Remote Systems Administration between 8:00am and 6:00pm, Eastern Time, Monday-Friday, excluding holidays, as needed.
- On-site support at corporate office on an “As Need” basis between 8:00am and 5:00pm, local time, Monday-Friday, excluding holidays.
- Special projects will be performed between 8:00am and 5:00pm, local time, Monday-Friday, excluding holidays. These services will be scoped into a project or billed at the contractual hourly rate.
- Managed – up/down status, respond to provider, call customer.
- Customer access via the Internet to Provider’s support tracking system.
- After hours support, via telephone or on-site, is available for emergency situations such as a system failure. After-hours service shall be billed, but shall not exceed one-and-a-half time’s standard billing rates per hour, with a ½-hour minimum
(2) A pre-proposal conference will be held on February 26, 2019.
(3) Contract period will be for one year.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 5 March, 2019

Question Answer Deadline : Tuesday, 26 February, 2019

Category : IT Services (Computer Maintenance and Technical Services), Call Center and Answering

Country : USA

State : South Carolina

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole IT Services (Computer Maintenance and Technical Services), Call Center and Answering Category/Categories.

If you will obtain monthly subscription for IT Services (Computer Maintenance and Technical Services), Call Center and Answeringcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.