Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-1693

Government Authority located in Spartanburg, South Carolina; USA based organization looking for expert vendor for IT service.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide IT service to the government authority located in Spartanburg, SC.
- Service Desk Telephone User Support and Remote Systems Administration between 8:00am and 6:00pm, Eastern Time, Monday-Friday, excluding holidays, as needed.
- On-site support at corporate office on an “As Need” basis between 8:00am and 5:00pm, local time, Monday-Friday, excluding holidays.
- Special projects will be performed between 8:00am and 5:00pm, local time, Monday-Friday, excluding holidays. These services will be scoped into a project or billed at the contractual hourly rate.
- Managed – up/down status, respond to provider, call customer.
- Customer access via the Internet to Provider’s support tracking system.
- After hours support, via telephone or on-site, is available for emergency situations such as a system failure. After-hours service shall be billed, but shall not exceed one-and-a-half time’s standard billing rates per hour, with a ½-hour minimum
(2) A pre-proposal conference will be held on February 26, 2019.
(3) Contract period will be for one year.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 5 March, 2019

Question Answer Deadline : Tuesday, 26 February, 2019

Category : IT Services (Computer Maintenance and Technical Services), Call Center and Answering

Country : USA

State : South Carolina

Cost to Download This RFP Document : $ 5

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