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SW-34073 - Canada (Quebec) - Digital Solutions - Deadline June 8,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-34073

Government Authority located in Quebec, Canada based organization looking for expert vendor for digital solutions.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide digital solutions and supporting technologies in response to the emergency situation created by COVID-19.
-The World Health Organization (WHO) declared the newly discovered Corona virus (COVID-19) as a global pandemic. With COVID-19, rapidly spreading and creating serious health threats across the globe, citizens, businesses, and governments have been significantly disrupted creating an unprecedented economic impact.
- The Government of Canada has taken unprecedented action in an effort to slow the spread of this virus. It has implemented significant international travel restrictions, significantly reduced in-person interactions with Government personnel, recalled citizens and staff from abroad and implemented strict guidelines for physical distancing and remote working.
- COVID-19 is also having immediate, significant impacts on IRCC Operation centres and personnel. Many of the processing and contact centres have been shut down or significantly reduced both globally and within Canada. This has severely limited our ability to process foreign nationals coming to Canada to work, study or live permanently as well as supporting Canadians directly. Operations are not expected to return to normal for quite some time. When they do, there will be a “new normal” with new and evolving policies, procedures and digital solutions. When travel restrictions begin to ease, a significant surge of applications and support requirements is anticipated putting tremendous demand on our global operations and supporting branches.
- Tools and technologies to rapidly increase our operational capacities to address immediate manual processing limitations and to contend with the anticipated surges in volumes;
- Digital tools to address new physical distancing requirements, reducing physical presence requirements with digital alternatives (i.e. online citizenship testing, online visa and citizenship applications)
- Technology solutions to integrate digital solutions with our legacy case management system environment (GCMS Integration).
- Robotic Process Automation (RPA) capabilities to deal with reduction in agent capacity, address anticipated surge in volumes and allow agents to address more complex situations.
a) Develop Digital Intake Solutions – including the provision and implementation of digital intake tools to reduce/replace physical presence and paper-based requirements for client services and processing with digital alternatives;
b) Develop and Implement Physical Distancing Required Digital Tools - including the provision and implementation of tools to address new physical distancing requirements, reducing physical presence requirements of both our clients and employees with digital alternatives (i.e. online citizenship testing, virtual interviewing, etc.)
c) Implement Robotic Process Automation (RPA) – including RPA solutions to rapidly automate simple, high volume processes, dealing with employee shortages as well as allowing employees to focus on more complex and sensitive cases.
d) Analytics Solutions – including data analytics solutions to provide insights into operational volumes and processing capacities to allow IRCC to effectively respond to rapid changes in the Canadian and Global situation.
e) Cybersecurity Strategy and Services – including the provision of tools and strategic advice to address IRCC’s increased Cybersecurity threat as a result of COVID-19.
f) Legacy Integration Solutions – including the provision of technology solutions to integrate digital tools and solutions with our legacy case management system environment (GCMS Integration); and g) Advisory Services – including the provision of advisory services to help manage the initiatives and respond to emerging operational challenges as a result of COVID-19.
- For more information describe in documents.

[C] Eligibility:

- Onshore (Canada Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 8 June, 2020

Category : Software, System and Application

Country : Canada

State : Quebec

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