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SW-37213 - USA (Utah) - VoIP Telephone system - Deadline October 16,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-37213

Government Authority located in Utah; USA based organization looking for expert vendor for VoIP telephone system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide to replace city's current on-premise VoIP telephone system to a cloud based unified communications as a service telephone system must be including supply, installation, configuration and training of a high quality, integrated services.
• The solution must be capable of routing inbound, outbound, and internal calls.
• The solution should allow a minimum of six simultaneous phone conversations. The solution must have a conference bridge feature to allow users to call into a conference number and join a meeting. The conference bridge must be able to hold a larger number of participants.
• The solution must provide high quality voice with minimal latency.
• The solution must allow city staff to design a simple and easy-to-use voice menu.
• The solution must provide for an automated attendant that include the following functionalities:
• The solution must allow a user to pick up an external call, internal call, or a call on-hold. The solution must allow a user to pick up a call on-hold from any internal extension.
• The solution must allow phones to be grouped together.
• The solution must allow a call to be transferred to another internal extension or external phone number.
• The solution must allow a call to be auto-routed to another internal extension. The solution must allow a call to be auto-routed to an external number, such as a cell phone.
• The solution must allow a call to be put on hold, and then be answered from the same or different internal extension.
• The solution must be able to have a configurable call stack option that allows for 2 lines or more.
• The phone included in the solution must display date, time, extension name, and extension number in idle state. The phones must provide visual display of most incoming call numbers/extensions and activated features such as DND (Do Not Disturb) and call forward.
• Transfer/Conference, Hold, Speaker, and Redial functions need to have their own designated buttons on all phones included in the solution.
• The solution must allow city staff to distinguish calls with different ringtones when more than one phone is located in the same area.
• The solution must allow city staff to adjust the volume level on individual phones.
• The solution must provide a speakerphone feature on all phones.
• The voicemail system included in the solution must allow unified messaging and integrate with Office Outlook 365. The service should be able to automate open and closed greetings, as well as holiday and other business greetings.
• The solution must allow external callers to dial directly to individual phone numbers without intervention by a live operator or automated attendant.
• The solution must allow city staff to turn on/off the DND feature for any individual phone as needed.
• The solution must allow city staff to dial a four-digit extension on an internal phone to reach another internal line.
• The solution must allow users to view the phone number and its associated staff name for all internal calls.
• The solution must support placing calls to 911 from any phone within the city building. The service must be E911 compliant.
(2) All questions must be submitted no later than October 9, 2020.
- For more information describe in documents.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 16 October, 2020

Question Answer Deadline : Friday, 9 October, 2020

Category : Software, System and Application, Call Center and Answering, Telecommunication Services, Supplies, Components, Accessories or Related Equipments

Country : USA

State : Utah

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