ITES-3844 - USA (Elmwood Park, New Jersey) - Information Technology Professional Consultant Services - Deadline December 15,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-3844

Government Authority located in Elmwood Park, New Jersey, USA based organization looking for expert vendor for information technology professional consultant services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide information technology professional consultant services to the government authority located in Elmwood Park, NJ.
- Pro-active system maintenance for all network devices (i.e. warranty, network and asset status), including routine maintenance, monthly reviews and security management to prevent cyber-attacks
- On-site visits, minimum of four hours per week
- Emergency response within two-hour maximum response time, for operational issues, servers down, email access, network performance, network connectivity and other system issues
- Provide 24-7 coverage with four-hour emergency on site network and technical support, when required, to the borough's police department
- Provide 24-7 phone support, remote monitoring and email support for all departments
- Provide regular support and updates for Microsoft operating systems, Microsoft office suite, Microsoft exchange server, network firewall, system security, back-up appliance, anti-virus and any other software applications used by the borough presently or in the future
- Monitoring Internet, web, portal information, service and work order ticketing electronically
- Support and maintain data backup and recovery and e-mail archiving
- Maintain hardware and software inventory and license documentation
- Provide for system file backup for PC operations, which includes rebuilding the various databases in case of system malfunction
- Document information system processes and procedures and assist with network security

[C] Eligibility:

- Onshore (USA ONLY);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Wednesday, 15 December, 2021

Category : IT Services (Computer Maintenance and Technical Services)

Country : USA

State : New Jersey

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